Account and data deletion
Delete your Yesi account
You can request permanent deletion of your Yesi account and the personal data associated with it, even if you no longer have the app installed.
Send your deletion request
Email us from the address connected to your Yesi account with the subject Yesi Account Deletion Request. We may reply to that address to verify that you own the account. In your message, specify whether your request is for Yesi: AI Relationship Advisor or Yesi Games. We will never ask for your password.
Email deletion requestIf the button does not open your email app, write to support@yesiapp.com.
What we delete
After we verify and complete your request, we permanently delete:
- Your Yesi account, authentication record, and profile information.
- All private and joint conversations and messages associated with your account.
- AI-generated session summaries, memories, topics, exercises, and progress data.
- Partnership and connection information associated with your account.
- Device tokens, preferences, and other personal data stored by Yesi for your account.
What may be retained
We may retain limited records only when required by law or when necessary for security, fraud prevention, or dispute resolution. For example, billing and tax records may be retained for up to 10 years. Any retained records remain protected, are not used for other purposes, and are deleted when the required retention period ends.
Subscriptions
Deleting your Yesi account does not automatically cancel a subscription billed through Apple or Google. To prevent future charges, cancel the subscription in your App Store or Google Play account. You can request account deletion whether or not you have an active subscription.
What happens next
We will confirm that we received your request, contact you if ownership verification is needed, and notify you when deletion is complete. Once completed, account deletion cannot be undone.
For more information about how Yesi handles personal data, read our Privacy Policy.